Client Care Specialist (Term or Co-op Placement Opportunity)

Position Summary:

This is a term or co-op term opportunity for a growth-focused individual to join our hi-tech, hi-touch world-class organization, based in Calgary. As a Client Care Specialist, you will work as part of a highly effective, close-knit team with a reputation for providing exceptionally high standards of client support and technical services.

The successful candidate for this position will demonstrate an affinity for rapid, high quality issue resolution in a fast-paced technical environment. An ideal candidate will demonstrate a strong passion for customer satisfaction and a willingness to build their technical and business skills.

Responsibilities Include:

  • Ensure our clients get fast and accurate product support. Initially, the focus will be supporting our Value Navigator and enersight products, with opportunity for expansion to our other products
  • Respond to and resolve client incidents via telephone, WebEx, Skype for Business with end to end responsibility
  • Follow technical support practices in the areas of quality, knowledge-centered support and resolution timeframes while continuing to investigate new innovative ways for improving processes
  • Build client relationships and lead multi-level conversations within an organization
  • Review weekly quality assurance reports of escalated issues to identify knowledge gaps and to improve the customer experience

Key Competencies:

  • Service oriented, team centered attitude
  • Strong technical skills, with an ability to think through details and methodically troubleshoot client problems
  • Excellent verbal and written communication skills facilitating communication across all ability levels
  • Strong listening skills
  • A sense of urgency about solving problems and attaining favorable results
  • Excellent organizational skills and the flexibility to manage multiple priorities
  • Ability to work effectively with cross-functional teams and global teams

Qualifications:

  • Enrolled in or achieved a University Degree, preferably B.Sc. in Engineering, Computer Science or Business
  • Proficient in Microsoft Office products
  • Previous experience with 3esi-Enersight products, specifically ValNav or enersight would be considered an asset